Legal
These terms cover your use of BuildrHub. By creating an account you agree to them. Written in plain English, and read them before you sign up.
Last updated 1 September 2026
BuildrHub is job management software for Australian trades and builders. It is operated by Chase Tech, trading as BuildrHub.
These terms are a binding agreement between you and us, covering the website at buildrhub.app, the app, and everything BuildrHub sends on your behalf. If you do not agree with them, do not use BuildrHub.
You must be at least 18 and able to enter a contract. If you sign up for a business, you are confirming you can agree to these terms on its behalf, and the business is bound by them.
You can reach us at support@buildrhub.app, on 0432 612 517, or by post at 15 Headlam Parade, Springfield, New South Wales 2250, Australia.
You need an account to use BuildrHub, and you are responsible for what happens under it. Keep your password to yourself and tell us straight away if you think someone else has got in.
Give us information that is true and current, and keep it up to date. If your details are wrong we may not be able to reach you about billing or a security issue.
One person, one login. Sharing a single login across your crew instead of inviting them as members is not allowed.
Your workspace has an owner. The owner is the one who can change the plan, invite and remove members, and close the account.
Members you invite get a role, and that role decides what they can see and change. You are responsible for who you invite and what access you give them.
Your plan sets how many people can join. Adding people beyond that means moving up a plan.
If the owner leaves the business, sorting out who takes over is between you and them. We will help where we reasonably can, but we cannot referee an ownership dispute, and we will not hand a workspace to someone the owner has not authorised.
Plans are listed on the pricing page. Prices are in Australian dollars and include GST where it applies.
Paid plans start with a 14 day free trial. We do not ask for a card to start one.
If the trial ends and you have not added a payment method, your subscription pauses. You are not charged, and nothing is taken without you deciding to continue. Add a card before the trial ends and the subscription starts on the plan you chose.
One trial per workspace. Cancelling and signing up again does not start a new one.
Subscriptions bill monthly in advance through Stripe. Once you have added a payment method, you are authorising us to charge it on that cycle until you cancel, without asking you again each month.
You can cancel at any time from your billing settings. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.
We do not refund part months. That does not affect any refund you are entitled to under the Australian Consumer Law.
If a payment fails we will retry it and email you. If it keeps failing we may pause your account until it is sorted.
We may change plan prices. If a change affects you we will tell you before it applies to your next renewal, so you can decide whether to stay.
These are three different things. Suspension pauses access and keeps your data. Cancellation ends the subscription and starts a 30 day window. Deletion happens at the end of that window.
Export your data before you cancel, not after.
We can suspend or close an account that breaks these terms, is being used to harm other customers or the service, or has gone unpaid. Except where the problem is urgent or serious, we will tell you what the issue is and give you a fair chance to fix it first.
Invoice payments run through Stripe Connect. To take payments you go through Stripe's own onboarding and agree to their connected account terms as well as these.
Money from your clients settles into your Stripe account, not ours. We never hold your funds.
Disputes, chargebacks and refunds on those payments are between you, your client and Stripe. We will help where we can, but we are not a party to the payment and we cannot reverse one for you.
Stripe sets its own fees for those payments. Those are separate from your BuildrHub subscription.
BuildrHub calculates totals, GST, discounts, markups and balances from what you enter. Check the figures before a document goes to a client. You are the one sending it, and it is your quote or invoice, not ours.
We are not accountants and BuildrHub is not tax or financial advice. Whether a rate, a tax treatment or a payment schedule suits your business is between you and your adviser.
BuildrHub sends email and SMS to your clients on your behalf. As far as they are concerned, you are the sender.
You need consent to message those people under the Spam Act 2003, and by sending through BuildrHub you are confirming you have it.
We can suspend sending from an account generating spam complaints. That sending reputation is shared with every other customer, so one account abusing it hurts everyone.
Everything you put into BuildrHub stays yours. Jobs, quotes, invoices, client records, photos, files, all of it. We claim no ownership over any of it.
You give us permission to store, copy and process that content only so we can run the service for you. That covers backups, generating documents, sending what you ask us to send, and the features you turn on. Nothing else.
You can put confidential information into BuildrHub. That is what it is for. We treat it as confidential.
You are responsible for having the right to hold the personal information you enter and for telling the people it belongs to how you use it. Our privacy policy explains how that split works.
Do not upload anything illegal, anything you have no right to hold, or anything that infringes someone else's rights.
If you send us a suggestion, a feature request or a bug report, we can use it freely and build on it without owing you anything.
This covers feedback about BuildrHub only. It does not touch your business content, which is dealt with above and stays yours.
Send them anyway. Most of the roadmap came from customers.
BuildrHub's software, design, content and the BuildrHub name and logo belong to us or our licensors.
While your subscription is active we grant you a non-exclusive, non-transferable right to use BuildrHub to run your business, including everything you produce with it. Your quotes, invoices and reports are yours to use commercially however you like.
What you cannot do is copy, resell, sublicense or rebrand BuildrHub itself, or use our name or logo without asking.
Use BuildrHub to run your business. That is what it is for.
Do not use it to break the law, send spam, upload malware, or store data you have no right to hold.
Do not try to reach other workspaces' data, get around the limits on your plan, disable security features, or probe the service for weaknesses without asking us first.
Do not scrape the service, run automated bulk requests against it, or resell access to it.
Do not reverse engineer or copy the software, except where the law says you may.
If you find a security problem, tell us at support@buildrhub.app rather than exploiting it. We will not come after anyone who reports something in good faith.
Nova and the other AI features send the relevant parts of your data to AI providers so they can answer you or draft a document. Our privacy policy lists who those providers are and what gets sent.
Your data is not used to train AI models.
AI output can be wrong. Check anything that affects a price, a legal commitment or a payment before it goes to a client. You stay responsible for whatever leaves BuildrHub, whether a person or Nova drafted it.
The rest of BuildrHub works without the AI features if you would rather not use them.
Some features ship early so we can find out whether they work. Anything marked beta, or shown on the roadmap rather than the pricing page, can change, break or be withdrawn.
Beta features come as they are, with no availability promise. Do not build a critical process on one.
We work hard to keep BuildrHub up, but we do not promise it will never go down. Maintenance, outages at our providers and bugs all happen.
Where we can, we will give notice before planned maintenance and keep it outside normal working hours in Australia.
The product changes over time. We add things, and occasionally we remove things. If we remove something you rely on, we will give you reasonable notice and, where it makes sense, a way to get your data out of it.
We do not offer a service level agreement unless we have agreed one with you in writing.
We run regular backups so we can recover the service. Those exist for our resilience, not as a filing system for your business.
BuildrHub is not a backup service. Keep your own copies of anything you cannot afford to lose, and use the export before you cancel.
Our privacy policy explains what we collect, who we share it with, and what you can do about it. It forms part of these terms.
Some of our providers operate overseas, so some data is stored or processed outside Australia. The privacy policy sets out how we handle that under Australian Privacy Principle 8.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for the reduced value of the service. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time, and if this is not done, to cancel your contract and obtain a refund for the unused portion.
Nothing in these terms excludes, restricts or modifies those rights. Where a law says a right cannot be excluded, the sections below apply only as far as that law allows.
Apart from the guarantees above and anything else we have expressly promised in writing, BuildrHub is provided as it is.
We do not warrant that it will be uninterrupted, error free, or fit for a particular purpose you have in mind but have not told us about.
We are not responsible for third party services you connect to BuildrHub, or for what your clients do with a document you send them.
Subject to your rights under the Australian Consumer Law, our total liability to you for any claim connected with BuildrHub is limited to the amount you paid us in the 12 months before the claim arose.
We are not liable for lost profits, lost business, lost work, or indirect or consequential loss.
Neither of us is liable for a failure caused by something genuinely outside our control.
If someone brings a claim against us because of how you used BuildrHub, you agree to cover our reasonable costs of dealing with it. That includes claims about the content you uploaded, the messages you sent through it, or your breach of these terms.
This does not apply to the extent the claim was caused by us, and it does not apply where the law says it cannot.
We will tell you promptly about any claim covered by this section and give you the chance to be involved in how it is handled.
These terms apply for as long as you have an account.
You can close your account at any time. We can close or suspend yours where you have breached these terms, where the account is being used unlawfully, or where an account has gone unpaid, on the notice described above.
When the agreement ends, your right to use BuildrHub ends with it, and your data follows the 30 day window in the deletion section.
The sections that are meant to survive termination do so, including your content, feedback, liability, indemnity and governing law.
Talk to us first. Email support@buildrhub.app with what has gone wrong and we will try to sort it out. Most things get fixed at this stage.
If we cannot resolve it within 30 days of you raising it in writing, either of us can take it further.
Disputes go to the courts of New South Wales, Australia, and both of us submit to their jurisdiction. Nothing here stops either of us from seeking urgent relief from a court, or you from taking a complaint to a consumer body or tribunal.
These terms are governed by the laws of New South Wales, Australia.
BuildrHub is built for Australian businesses. If you use it from somewhere else, that is your decision, and complying with your local law is on you.
We may update these terms as the product changes. The date at the top always shows the current version.
If a change materially affects your rights, we will email you before it takes effect rather than quietly editing the page. Carrying on using BuildrHub after that means you accept the new terms. If you do not accept them, you can cancel.
Minor corrections, like fixing a typo or clarifying wording that does not change what it means, we make without notice.
These terms and our privacy policy are the whole agreement between us about BuildrHub.
If we do not enforce something straight away, we have not given up the right to enforce it later.
If part of these terms turns out to be unenforceable, the rest still stands.
You cannot transfer this agreement without asking us. We can transfer it if the business is sold or restructured, and your data and these terms travel with it.
Nothing here makes us partners, or makes either of us the other's agent or employee.
Notices to you go to the email address on your account, so keep it current.
Email support@buildrhub.app for anything to do with these terms, your account or a complaint.
You can also call 0432 612 517 or write to Chase Tech, 15 Headlam Parade, Springfield, New South Wales 2250, Australia.
